Lost Your Apps? You Can Get Replacements

The most common email we get to our support desk is from people that have lost apps they purchased and they want to have them replaced without having to buy them again. This happens sometimes when you upgrade the device Operating System without a back-up of the 3rd party apps, or you get a new device entirely.

There are ways to get replacements for your apps that you have purchased without buying them again.

If you purchased your apps form BlackBerry App World, then open up App World and go to “My World” (the button on the far right of the App World main screen),  click your device Menu button and select “LOG IN”.  After you LOG IN (using your paypal log in information), all the apps you purchased should be there for re-installation.

If you bought the app from another site,  log into your account on that site, if necessary update your new device  information which will include your new device PIN number, you will then be able to get your apps re-sent to you for download and installation.  Most sites have policies on the number of times you can get your apps sent to new devices you get.

If you have difficulty with this process then you should contact the support team at the site you purchased the apps from.

Yes….Your BlackBerry Does Have A Speaker Phone!

This past weekend I was sitting with a friend and we wanted to make plans with another friend, so I pulled out my Bold 9000 and called him. I then put the call on speaker phone so we could all talk at the same time. The friend that was with me got this crazy look in his eyes. After the call I asked him what the problem was and he told me he’s had a Bold for over a year, and never knew the device had a speaker phone.

Almost all BlackBerry models have a speaker phone, and the button is in the same place on all of the non-touch screen BlackBerrys. The speaker phone button has a picture of a red speaker and it is over the “$” (dollar sign) key to the right of the letter “M”. On some models the color of the speaker phone picture is grey.

To activate the speaker phone, simply press the speaker phone button while you are on any call.

For the Storm models, during a phone call press the menu button and select “Activate Speaker Phone”.