Having Trouble Running Apps You Downloaded? Here Are Some Tips

Getting a new app for your BlackBerry should be a pleasant experience.  Here are some things to consider after you have downloaded an app:

1. After you download and install an app the icon for the app would be placed in either  your Downloads folder,  Applications folder  (which are on your main screen), or it will be  placed on your main screen.
2. If you will be using the app a lot, then you can move the icon to your main screen for quicker access:  highlight the icon, click your menu button, select “move to folder” then select “home”. The icon will then be on your main screen.
3. You can also set the app to be activated by one of the “convenience keys” on the side of your BlackBerry. Click your wrench/options…choose “Screen/Keyboard” then scroll down to the section dealing with the convenience keys. If you have OS 6, click your wrench/options…click “Device”…then click “Convenience Key”
4. To run the app click on the icon and follow any instructions that the app may provide. It´s a good habit to click on the Blackberry Menu button once an app is open to see what, if any, menu items the developer may have added, such as help or support, or a way to contact the developer.
5. If the app does not work, it is possible that you did not accept the “permissions” required to operate the app. You can set the permissions to “allow”  after you have installed the app as follows:

• For Operating System 4.6 and higher..but not 5.0: Click on your wrench/options…choose “Advanced Options”…then choose “applications”…highlight the name of the app…click your “menu” button…choose “edit permissions”…then change all the permissions to “Allow”
• For Operating System 5.0: Click on your wrench/options…choose “applications”…highlight the name of the app…click your “menu” button…choose “edit permissions”…then change all the permissions to “Allow”.
• For Operating System 6.0: Click your wrench/options…choose “Device”…choose “Application Management”…highlight the name of the app…click your “menu” button…choose “edit permissions”…then change all the permissions to “Allow”

If you  are still having  problems with any app you purchase then you should check if  the developer’s web site  has any on-line support such as a FAQ page or a Knowledge Base that you can review.

If you can not find this information then you should contact the developer´s support group by email. When contacting the developer you should try to be specific about what the problem is, what model BlacBerry you have, what level Operating System you have, and where you bought the app from.

Lost Your Apps? You Can Get Replacements

The most common email we get to our support desk is from people that have lost apps they purchased and they want to have them replaced without having to buy them again. This happens sometimes when you upgrade the device Operating System without a back-up of the 3rd party apps, or you get a new device entirely.

There are ways to get replacements for your apps that you have purchased without buying them again.

If you purchased your apps form BlackBerry App World, then open up App World and go to “My World” (the button on the far right of the App World main screen),  click your device Menu button and select “LOG IN”.  After you LOG IN (using your paypal log in information), all the apps you purchased should be there for re-installation.

If you bought the app from another site,  log into your account on that site, if necessary update your new device  information which will include your new device PIN number, you will then be able to get your apps re-sent to you for download and installation.  Most sites have policies on the number of times you can get your apps sent to new devices you get.

If you have difficulty with this process then you should contact the support team at the site you purchased the apps from.